DooxSwitch

Modernizing SIP routing: protecting softswitches from fraud

Protecting operator voice traffic from fraud and spoofing by transitioning to component-based architecture and implementing cryptographic call validation.

Anton Marrero 6 min read

Signaling security and anti-fraud in operator networks

An overview of securing SS7 and Diameter signaling protocols. How telecom operators can counter IRSF and Wangiri fraud schemes to ensure network integrity.

Anton Marrero 8 min read

AI voicebots in telecom: balancing efficiency and customer trust

AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.

Yuriy Syvytsky 7 min read

AI Assistants for Contact Centers: From Chatbots to Voice AI

Serhiy Balashuk 3 min read

AI Act compliance for AI communications in telecom

Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fraud risks.

Anton Marrero 7 min read

Telecom fraud in 2027: integrating antifraud with billing and softswitch

Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat fraud.

Anton Marrero 6 min read

AI Act and the future of communications: challenges for VoIP and contact centers

The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.

Yuriy Syvytsky 6 min read

Offboarding: The weakest link in business cybersecurity

An improperly managed employee offboarding process can pose a direct threat to a company's cybersecurity, opening avenues for data breaches and unauthorized access.

Mykhailo Vyhovsky 4 min read

FinOps and cloud cost management strategies

Uncontrolled cloud spending can consume up to 30% of a company's IT budget. FinOps offers a framework for optimization, combining financial accountability with engineering expertise.

Anton Marrero 4 min read

VoIP and AI communications in business: what's relevant in 2026

When a large financial institution's call center faces peak loads, traditional telephone systems can become a bottleneck. Integrating VoIP and AI solutions not only scales call handling but also personalizes customer interactions, optimizing resources and enhancing service quality.

Anton Marrero 3 min read

Electronic Document Management 2026: AI-assistants and archiving automation

The integration of artificial intelligence into electronic document management systems, particularly Megapolis.DocNet, opens new opportunities for automating routine tasks, enhancing efficiency, and improving information security. This enables a reevaluation of approaches to archiving and corporate

Anton Marrero 3 min read

Zero Trust and its role in hybrid infrastructure protection

In today's threat landscape, where security perimeters are blurred, traditional infrastructure protection approaches are insufficient. The Zero Trust principle offers a radically different approach based on continuous trust verification.

Anton Marrero 5 min read