AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
Yuriy Syvytsky 7 min read
CONTROLLED FINANCE
Telecom
Practical guidance on management accounting, budgeting, treasury, period close, financial controls and evidence-based AI.
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5 publications
Yuriy Syvytsky 7 min read
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fraud risks.
Anton Marrero 7 min read
Telecom fraud in 2027: integrating antifraud with billing and softswitch
Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat fraud.
Anton Marrero 6 min read
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.
Yuriy Syvytsky 6 min read