During the IQusion Days event, IQusion IT LLC (iQusion IT) demonstrated the possibilities of using artificial intelligence in corporate business process management systems. The presentation showcased new features of the Scriptum system, which allow integrating AI tools into specific steps of business processes, automating routine tasks, and increasing enterprise efficiency.
One of the key themes of the presentation was the transition from using artificial intelligence as a separate auxiliary tool to its direct integration into corporate information systems. This approach allows applying AI capabilities where they bring the greatest practical benefit while maintaining control over business process execution.
From Automating Individual Operations to Intelligent Process Management
Business Process Management (BPM) systems today ensure the formalization of procedures, task routing, deadline control, and interaction between company departments. The integration of artificial intelligence expands these capabilities through automated information analysis, document processing, and advice preparation.
During the Scriptum demonstration, an approach was shown where AI tools are applied at clearly defined stages of the business process without disrupting its overall logic.
For example, when processing an incoming document, artificial intelligence can recognize its content, determine the category of the request, extract key details, and suggest a responsible employee. At the same time, the decision to approve the document, make a payment, or conclude an agreement remains with the authorized specialist.
A similar approach can be used in procurement, human resources, customer service, contract management, and internal document flow.
The key advantage of this model is that the enterprise gains intelligent automation capabilities without needing to transfer full control of critical operations to artificial intelligence.
Benefits of Controlled AI Implementation
The proper integration of artificial intelligence into corporate systems can provide enterprises with a range of practical benefits.
Primarily, this includes reducing the time for repetitive operations, minimizing manual data entry, accelerating document processing, and increasing information accessibility for management decision-making.
AI can analyze large volumes of unstructured data, prepare concise document summaries, identify discrepancies, and suggest further steps according to established rules.
Integration at the level of individual stages allows for evaluating the effectiveness of the technology based on specific metrics: request processing time, number of edits, personnel workload, and operational costs.
Therefore, an enterprise can gradually expand its use of AI based on practical testing results rather than expectations from the technology.
Why Artificial Intelligence Powers Need Limitations
Along with new capabilities, the use of AI creates additional risks, especially if the system is granted the authority to independently make and execute decisions with legal, financial, or organizational consequences.
Even modern language models can generate inaccurate information, misinterpret context, or draw erroneous conclusions based on incomplete data. In a corporate environment, the consequences of such errors could include incorrect payments, breaches of contractual obligations, disclosure of confidential information, or flawed decisions regarding clients and employees.
A separate risk is granting AI agents excessive access rights to corporate systems. If an intelligent agent can not only analyze information but also independently modify records, delete documents, approve operations, or initiate payments, an error or malicious manipulation could lead to significantly more serious consequences.
Therefore, one of the fundamental principles of implementation should be the separation of powers: artificial intelligence performs clearly defined functions, and critical decisions undergo established verification and approval procedures.
"We see great potential for artificial intelligence precisely in its integration with corporate business processes. However, the effectiveness of automation should not be measured by the number of decisions a company transfers to an algorithm. It is much more important to correctly identify where AI can assist a person and where mandatory control must be maintained. In business process management systems, this is particularly crucial, as each action can be part of a complex chain of legal, financial, and managerial decisions," noted Serhii Balashuk, Director of IQusion IT LLC.
European AI Act: New Requirements for Responsible Artificial Intelligence Use
The issue of controlled AI implementation is gaining particular importance in the context of European regulation.
The European Union's Artificial Intelligence Act (AI Act, EU Regulation 2024/1689) introduces a risk-based approach to the development and use of AI systems. The scope of obligations depends on the technology's purpose, the nature of its application, and the risks to people's rights and safety.
For systems classified as high-risk, the legislation mandates requirements for risk management, data quality, technical documentation, event logging, transparency, human oversight, accuracy, reliability, and cybersecurity.
The principle of human oversight is of particular importance. It stipulates that high-risk AI systems must be designed so that authorized individuals can properly monitor their operation, understand limitations, evaluate results, and, if necessary, intervene in the system's operation or stop it.
At the same time, the AI Act does not establish a general ban on autonomous AI actions nor does it require human approval for every operation. Specific requirements are determined by the risk category and the organization's role in applying the system.
For companies operating in European markets, this means the necessity to consider regulatory requirements already at the design stage of digital solutions. Furthermore, the use of AI in HR procedures, employee evaluations, or other sensitive areas requires particularly careful legal assessment.
Scriptum for Phased Implementation of Intelligent Automation
The approach to using AI in the Scriptum system, demonstrated during the presentation, involves integrating intelligent functions into managed business processes with defined execution rules and responsibility distribution.
Thanks to this, corporate clients can start with individual tasks—document analysis, request classification, information retrieval, or drafting decision proposals—and gradually move to more complex automation scenarios.
According to IQusion IT LLC specialists, the combination of artificial intelligence technological capabilities with formalized business processes, controlled access rights, and human oversight can become the foundation for secure digital transformation of organizations.
About the Company
IQusion IT LLC (iQusion IT) is a Ukrainian IT company operating in the field of corporate information technologies and system integration. It develops solutions for business process digitalization, automation, and modernization of corporate IT infrastructure.
About the company
IQusion is the brand of IQusion IT LLC, EDRPOU 40026988.